Division 02 · Corporate
Automotive AI Academy
Practical AI, aftersales and sales training for Malaysian dealerships and automotive teams. Built from 20+ years inside showrooms and workshops, so your people can apply what they learn the next working day.
HRD Corp Registered Training Provider · All programmes claimable
Role Service advisor at a premium dealership
Task Explain why the brake pads need replacing
Context Customer is in a hurry, first service visit
Constraints Under 80 words, friendly, in BM and English
Output WhatsApp message with a photo note
AI Draft ready. Review, personalise, send.
Who we train
Every programme is written for a specific role in the dealership, with exercises taken from real workshop and showroom situations.
Dealer principals & GMs
AI strategy, priorities and governance for the whole dealership.
Aftersales managers
KPI analysis, retention, advisor coaching and workshop productivity.
Service advisors
Vehicle reception, technical explanation and customer communication.
Sales consultants
Lead response, needs discovery, negotiation and closing.
Customer service & BDC
Lead response, appointment setting, follow-up and retention.
Team leaders
Data-based coaching, feedback and performance conversations.
AI certification programmes
Each programme includes a live AI Simulation Lab, a role-specific prompt toolkit and formal certification.
AI Automotive Sales Consultant Masterclass
AI-enhanced lead response, needs discovery, negotiation and closing for showroom sales consultants, with a live AI Sales Negotiation Simulation Lab.
Enquire about CAASC →AI Automotive Service Advisor Masterclass
AI-enhanced customer communication, technical explanation and retention for service advisors.
Enquire about CAASA →AI Automotive Customer Service Masterclass
AI-enhanced lead response, appointment setting, follow-up and retention for CS and BDC teams.
Enquire about CAACSR →Dealer Principal & GM Leadership: AI Strategy for Dealerships
Identify, prioritise, govern and lead practical AI initiatives. Leaders leave with a signed 90-day AI roadmap.
Enquire about CAIDL →AI for Aftersales Managers: Data-Driven Workshop Performance
AI-driven KPI analysis, retention, advisor coaching, productivity and complaint reduction.
Enquire about CAIAM →Coaching Skills for Automotive Team Leaders
AI-assisted performance coaching: data-based coaching, feedback, performance conversations and people development.
Enquire about CATLC →Creating Effective AI Prompts
The R-T-C-C-O framework (Role · Task · Context · Constraints · Output) helps every team member prompt AI clearly and refine what it produces. A good starting point for any team.
Enquire about CEAIP →Operational modules
Eleven standalone modules. Book one, or combine them into a programme for your team. Each is best run as its own session, so there is time for practice.
Module 1 · Half dayAI & Digital Tools for Automotive Professionals
Practical generative AI for daily dealer and service tasks.
Enquire →Module 2 · Half dayAftersales & Service Excellence
Dealer performance, service advisor coaching and customer retention.
Enquire →Module 3 · Half daySales & Customer Experience Transformation
The digital-era customer journey and the CX skills to match it.
Enquire →Module 4 · Half dayLead Management Process
A 3-step process (identify, process, measure) for turning enquiries into booked appointments and sales.
Enquire →Module 5 · Full dayDialogue Reception
Classroom and workshop-floor practice in structured vehicle reception and customer dialogue.
Enquire →Module 6 · Full dayEV Customer Readiness
Explaining EVs, charging and running costs in customer language, and handling EV objections.
Enquire →Module 7 · Half dayParts & Inventory with AI
Parts KPIs, AI stock analysis, smarter ordering and clear customer updates.
Enquire →Module 8 · Full dayUsed Car & Recond Excellence
Structured appraisal, market-based pricing, compliant documentation and honest listings.
Enquire →Module 9 · Half dayPDPA & Responsible AI for Dealerships
PDPA 2010 and its 2024 amendments, data incidents and a clear AI usage policy.
Enquire →Module 10 · Half dayTechnician-to-Customer Communication & Video Health Checks
Clear findings, professional video health checks and confident fault explanations.
Enquire →Module 11 · Full dayBodyshop & Insurance Claims Customer Handling
Guiding customers through motor claims, estimates and progress updates.
Enquire →HRD Corp claimable
V TECH Digital Academy is an HRD Corp Registered Training Provider. All 18 corporate programmes on this page are approved HRD Corp Claimable Courses, valid to October–November 2027. Eligible registered employers can claim them, subject to grant application approval.
Onsite
Delivered at your premises. Start and end times agreed with you.
Up to 25
Participants per session.
English & BM
Training available in both languages.
Materials included
Slides, participant workbook, exercise sheets and a post-training reference guide.
How we work
Analyse
We discuss your team, goals and current capability.
Design
We shape content and examples around your brand and processes.
Deliver
Hands-on sessions with real tools and live AI Simulation Labs.
Assess
Competency-based assessment against the objectives we set together.
Your trainer
Viknes Sundar
Founder & Managing Director · Leads the Automotive AI Academy
Participants learn from someone who has run aftersales departments, not a generic technology trainer. Viknes spent 20+ years in the automotive industry (2004–2025), 17 of them in aftersales management with BMW, Porsche, Volkswagen, Volvo and Honda, before founding V TECH Digital Academy and designing all 18 HRD Corp approved programmes.
- Most recent role: Aftersales Project Support Manager, MSX International Malaysia, leading aftersales projects for Volvo Cars and BMW across the APeC region
- Selected to conduct BMW Dealer Standards Audits for 2025, re-engaged for the 2026 cycle
- HRD Corp Train-The-Trainer (TTT) certified trainer
- Certified AI Digital Workplace Professional (CAIWP), validated by IBE, UiTM
- Master of Business Management, Universiti Malaysia Pahang (Dean's List)
Results from the dealership floor
Consulting
For dealerships and businesses that want help putting AI to work beyond the classroom.
AI adoption
Finding where AI can support your people and processes, and where it should not.
AI workflow implementation
Bringing AI tools into specific everyday workflows, with prompt toolkits your team can reuse.
Automotive digital transformation
Practical digital and AI steps, informed by real dealer operations and OEM standards.
Equip your team to work with AI
Tell us about your dealership, your team and your goals. We will recommend the right programmes and send a proposal with HRD Corp programme numbers.